How will I receive a payment from Zurich?
Once your bill is processed according to the applicable state’s requirements, a payment will be sent in accordance with your preferred payment preference.
Zurich offers two electronic payment options:
- Direct deposit via Automated Clearing House
- Single use virtual credit card
Notifications for direct deposit or virtual credit card payments are sent to the email address that was specified in your account enrollment information. If you have not enrolled to receive payments electronically, a check will be sent via U.S. Mail.
How do electronic payments work?
Direct deposit payments are processed by our bank’s Automated Clearing House (ACH), which batches payment transactions and electronically transmits them to your bank. This ACH payment process is commonly referred to as “direct deposit.”
Virtual credit card is a single use payment option. Payees will need to activate the payment with a unique 16-digit virtual account number for each payment by submitting the transaction to their credit card processor. The credit limit on each virtual credit card is set to the specific payment amount.
How do I enroll in electronic payments (direct deposit or virtual credit card)?
Medical providers can enroll in electronic payments at any time via the Zurich Claims enrollment website. It usually takes about two business days to activate but will not affect any payments already in progress.
How can I change my payment preference?
You will need to access the Zurich Claims enrollment site and modify your preferred payment type. It usually takes about two business days to activate but will not affect any payments already in progress.
How long will it take for my bill to be processed?
Zurich is required to process medical bills within the time allotted by each state’s laws pertaining to the processing of medical bills. If you are uncertain of your state’s requirements, please check your state’s laws regarding processing of medical bills.
When should I check on the status of my medical bill?
To better serve you and to provide the most complete information, please contact the Zurich Medical Provider Helpline at (719) 590-8719 once the statutory deadline by which your bill should have been processed has passed.
How do I check on the status of my outstanding bill?
Once the statutory deadline by which your bill should have been processed has passed, please contact the Zurich Medical Provider Helpline at (719) 590-8719 to determine the status of your bill.
How do I get the EOBs related to electronic payments?
Medical providers enrolled in electronic payments who paper bill will have the option to select whether or not they would like their EOB emailed. Medical providers who bill electronically can access their EOBs via an online portal provided by the clearinghouse (Jopari).
How do I reconcile the payment with the outstanding bills previously sent to Zurich?
For each electronic payment, you will be provided with an Explanation of Benefits/Explanation of Review (EOB/EOR), which itemizes the reviewed bill and provides patient account information, including patient/claimant name, account number, date(s) of service, etc.
For paper bills submitted to Zurich by way of U.S. mail or fax, the EOB/EOR will be mailed with the check.
For bills submitted electronically (e-bills) through the Jopari online portal, registered providers can access the portal at any time to view the status of claims/payments and view/download any associated EOB/EOR. There is a video tutorial on the portal along with a detailed User Guide for your information. If you have additional questions or need further assistance, please contact Jopari Customer Support at (800) 630-3060 or firstname.lastname@example.org
How can I put a Stop Payment on a check that Zurich sent to me?
Please contact the Zurich Medical Provider Helpline at (719) 590-8719 to request a Stop Payment. Stop payments typically take 2-3 weeks to process and to issue a replacement check.
How can I obtain a copy of the check and/or Explanation of Benefits/Explanation of Review Zurich sent to me previously?
Please contact the Zurich Medical Provider Helpline at (719) 590-8719 to receive a copy of a check and/or the Explanation of Benefits/Explanation of Review.