Auto & truck vehicle service contracts

 

Auto and truck vehicle service contract claims hotline: 800 643-9059
(Note: Not motorcycle and powersports)

Claims office hours: 7:00 am to 8:00 pm M-F, central time.
(To report a claim or get additional contract information or information on your benefits.)

See below, How are claims handled? for an outline of the claims process, address and fax number.

• Flexible options for payment and level of coverage.
• Additional protection – a service contract covers parts and labor costs to repair or replace major component parts.
• Higher resale value – your vehicle service contract may be transferred to the next owner of your vehicle for a better sale price.
• Nationwide acceptance – you can have your vehicle repaired in your hometown or while you’re away from home with nationwide acceptance.
  

• Powertrain
• Standard
• Preferred
• Comprehensive

1. Return your vehicle to the place where you bought it, or –
2. If that’s not possible, take it to a licensed repair facility and show them your Vehicle Service Contract Identification Card.
3. Authorize any charges needed to determine the cause of failure.
4. The repair facility must call us with a diagnosis and receive an authorization for covered repairs. The number they call is 800 643-9059. (Should an emergency occur which requires a mechanical-breakdown repair be made at a time when our office is closed, you must call us no later than the next business day to determine if such repair will be covered by the contract.)
5. Pay deductible and any non-covered expenses.
6. Once repairs are completed, send a copy of the invoice/repair order to us by mail or fax here:

Mail to: Zurich, P. O. Box 7943, Shawnee Mission, KS 66207-0943
Fax to: 913 664-4100

1) Transfer
If you are the original owner of the contract, you can add value to your car with a transfer of the contract to the new owner of the car. In order to transfer a contract, you must provide us with the following:


1. Copies of the receipts for required maintenance and servicing of your vehicle.
2. A notarized copy of the documentation evidencing change of the title and odometer reading at time of transfer.
3. A completed transfer form (pdf format).
4. A check made payable to Universal Underwriters Service Corporation in the amount of $50.
5. Mail to:
Zurich
7045 College Blvd.
Overland Park, Kansas 66211

Note: Transferred contracts are non-cancelable. Transfer fee does not apply if originally purchased in NH.

2) Cancel
If you want to cancel your vehicle service contract, contact the dealer where you purchased the vehicle. Information on the cancellation process is in section H of your Zurich booklet.