Help When you Need it Most
Epic events like fires or explosions and natural disasters such as hurricanes and windstorms may not be predictable. What is predictable? The level of claims customer service you'll receive from Zurich if your business experiences a catastrophic event.
We start by assigning the right claims people with the right experience to respond as quickly as possible. Regardless of when the catastrophe occurs, Zurich can provide a coordinated, professional catastrophe response from the teams handling the claim.
Click on the tabs below to learn some details on how Zurich Claims provides catastrophe response for epic events and natural disasters.
We consider an epic event to be one that involves one or more of the following characteristics: impact to several areas of your organization, more than one type of insurance coverage, difficult or limited access to property, or need for communication with the media.
If a claim of this magnitude occurs, Zurich's catastrophe response team is ready to provide:
- A single point of contact for ease of communication
- A national network of vendors to provide immediate services
- Coordination of the overall investigation and handling to the extent possible
- Experience needed to work with you to assess the impact to your organization, evaluate the resulting damage and develop a plan to expedite your recovery
- Collaboration with the agencies (OSHA, EPA, ATF, etc.) involved in the event
- Assistance with developing a communications strategy
- Communications professionals to work with local and national media
- Collaboration with other insurance carriers, as applicable, to develop a plan to help minimize loss and get you back in business
The result: Zurich's catastrophe response team delivers when it matters.
Zurich's catastrophe response team responds to natural disaster catastrophes, such as windstorms, hurricanes, tornados, hailstorms and earthquakes, with the following:
- Immediate deployment following a catastrophe in the United States
- Contact with customers and their brokers to identify emergency needs and begin the process of assessing damage to facilitate recovery
- Proactive communication with brokers and customers before a hurricane hits
- A dedicated, segmented and expandable team of property adjusters, forensic accountants, inventory specialists and auto appraisers
- Specialized industry experience in a variety of industry segments
The result: Zurich's catastrophe response team delivers when it matters.