Zurich HelpPoint is centered around our commitment to help our customers at the moments that matter most—and usually those moments involve a claim. Putting customers at the heart of all we do is why so many of them cite our claim service as the reason they chose Zurich—and why they stay with us.

Zurich Claims Frequently Asked Questions

How to report an Environmental Claim

How to report a Healthcare Professional Claim

How to report a Political Risk / Trade Credit Claim

How to report an Accident & Health Claim



We believe our people are our biggest asset

  • We have over 3,000 Claims employees*, averaging 10-15 years' experience, located across North America.
  • Our large loss adjusters average over 20 years' experience.
  • We retain and develop top talent--our turnover rate has averaged less than 8 percent for the past three years.

Claim assignment is based on their industry expertise and level of experience so you get the correct adjuster handling your claim.

Additional Links

Report a Claim

Phone: (800) 987-3373

Online Forms:  Webclaims

Fax: (877) 962-2567

Email: Claims Care Center