Claims Reporting Care Center

At the heart of helping customers

At Zurich, we understand that responding quickly, professionally and compassionately to a claim from the first moment of contact is one of the most important things we do as your insurance company. That's what our Care Center* does for each of the nearly two million customer contacts we handle every year.  

Our Care Center is Zurich-owned and operated to ensure our customers get the level of care and attention they deserve. Our highly trained customer care specialists are on hand to help you 24/7 no matter how you choose to reach us: by phone, online, fax or e-mail.  We respond quickly and use our immediate assignment system to match the complexity and type of your claim to a claim professional who has the right combination of industry experience and skills to best handle your claim.

Our award-winning Care Center boasts world class service levels and has been recognized as "Highly Commended Best Contact Center in the Americas" by Contact Center World** 2008. Our Care Center sets the tone for fast, fair and efficient claim management and for delivering when it matters for our customers.