Recovery Services

Helping customers pay only their fair share

Zurich Recovery Services works on behalf of our customers to uncover and pursue opportunities from parties who may be responsible for causing a loss.  Using a combination of sophisticated technology and our Recovery team's experience and knowledge, we recover more loss dollars than the industry average. A commercial lines study conducted by Ernst & Young* measuring accident year (AY) recovery ratios demonstrates how we stack up against other insurance companies in terms of total percentage of loss costs recovered:

                                               Study Participant
Measurement          Zurich (AY)      Average (AY)
Property Lines              5.6%              3.8% 
Workers' Compensation  2.1%              1.6%
Auto                          12.9%             10.8%

Our data mining technology evaluates all new claims and flags potential recovery opportunities. Once identified, our team of recovery professionals, averaging 12 years of experience, goes to work on the investigation.  Our team excels at handling complex losses across nearly all lines of business—automobile, construction defect, general liability, occupational accident, pollution, property, surety, fidelity and workers' compensation—and will see your case through to its conclusion.

We follow comprehensive best practices around the structure, consistency and quality of all our services:

• Our Recovery Panel counsel program includes a select group of attorneys, litigation management guidelines, leveraged pricing and compliance agreements to ensure consistency of service.
• We use an extensive panel of forensic experts across multiple professional disciplines to help determine the probable cause of loss.
• We can provide our full suite of services for all of your recovery needs, even for losses not covered under your policy.