Construction Service Offerings

• Alternative Dispute Resolution (ADR) Program – Offers alternatives such as early neutral evaluation, negotiation, conciliation, mediation and arbitration to help resolve disputed claims without costly and time-consuming litigation.
• Case Management Services – Provides a proactive approach to help injured workers coordinate and receive quality care, helping to facilitate a quicker recovery and a healthy return to work. Our experienced staff offers numerous programs including early intervention services, medical case management, vocational rehabilitation and catastrophic case management.
• Construction Defect Claims Unit – Provides a dedicated team of claims professionals, comprised largely of lawyers and industry specialists, who handle complex third-party property damage and bodily injury claims that arise after construction is complete.
• Diagnostic and Durable Medical Equipment (DME) Care Program – Assists in locating diagnostic testing services and solutions designed to help acquire medical equipment at reasonable costs.
• Direct Repair Program – Provides a network of more than 3,000 repair facilities located in nearly all major metropolitan areas across the country. Our program offers value-added features including priority vehicle repair, quality and service guarantees and lifetime warranty on workmanship.
• Excelerate Glass Repair Program – Provides convenient, high-quality auto glass replacement and windshield repair through in-shop or mobile services, available via 24-hour instant scheduling.
• Litigation Management Programs – Assists in managing and controlling litigated claims and their associated costs through the retention and management of select house counsel, development of customized litigation plans and aggressive monitoring of the insured's litigation progress. Between 2005 and 2007, use of Zurich's house counsel saved an average of 42% over use of insured select counsel.
• Mass Litigation Claims Services – Helps to evaluate and manage the cost of litigation for third-party claims arising out of an allegedly defective or harmful product or condition that results in bodily injury or property damage.
• Medical Bill Review – Offers a state-of-the-art medical cost management system with on-line utilization review for all bills with reductions taken, including fee schedule, usual and customary and Preferred Provider Organization (PPO) discounts.
• Occupational Health Testing Programs – Assists employers in designing or enhancing occupational health testing programs such as substance abuse screening, industrial rehabilitation and employee screening.
• Online C.A.R.E.^® Directory – Provides workers compensation customers, agents, brokers and insureds involved with Zurich's Managed Care program access to an online directory of PPO medical providers. The user will view the latest list of hospitals, physicians and related medical services in their geographic area, including a street map showing the provider's address, phone number, and location.
• Pharmacy Management Program – Enables injured workers to obtain prescriptions from a network of more than 55,000 pharmacies at no out-of-pocket cost to the employee.
• Preferred Provider Organization (PPO) – Offers a comprehensive network of more than 580,000 regional and national providers to help ensure injured workers can find quality medical care close to home or the jobsite.
• Recovery Services – Provides a multi-line and multi-jurisdictional service that focuses on streamlining the recognition, referral and subrogation processes. Our services include line of business action plans, subrogation training seminars, comprehensive litigation management program, monthly audits, cycle time program, arbitration program, a balanced scorecard and targeted technology applications.
• Special Investigations Unit (SIU) – Provides an integrated fraud-fighting program that addresses awareness, detection, investigation, training and regulatory compliance to help identify and resolve questionable claims.
• Staff Legal Services – Helps to resolve insurance-related legal issues through a nationwide network of attorneys who specialize in areas such as construction defect, employment practices, product liability, professional liability and workers compensation.
• Strategic Account Coordination – A specialized service designed to meet the needs of select construction customers who may face a complex loss which spans multiple lines of coverage.
• Utilization Review and Physician Advisor Services – Helps review medical treatment to determine necessity and includes pre-admission certification, concurrent reviews, continued stay reviews, retrospective reviews and discharge planning.
• Workers Compensation Diagnostic Report – This report was developed to give our customers greater insight into their workers’ compensation claim history, help identify where problem areas may lie and indicate how their organization compares to others in their industry.
• Zurich RiskIntelligence Express^® – A web-based tool that allows customers to view daily loss information (including payments and reserves), search by claim number, view adjuster notes in real time, email adjusters and create and download loss runs.

For more information regarding claims services outside of the construction industry, visit zurichna.com/zna/claims/claims.aspx

• eZ-Audit^® – Provides a simple, secure web-based solution where customers provide data for their annual premium audit. This process streamlines the annual premium audit, resulting in time savings and accuracy via a secure website.

• Risk Engineering for the Construction Industry – Helps to meet the needs of our customers by providing them with qualified, experienced professionals who understand the challenges of the construction industry first hand.
• 10-4 Defense for Business Vehicle Drivers – A powerful and informative defensive driving program that teaches the psychological and tactical aspects of safe driving.
• Absence, Health and Productivity Services – Offers customizable, end-to-end processes with pre-injury, injury management and return-to-work solutions designed to help companies take control of employee absence and disability costs. AH&P Services website
• Absence, Health and Productivity Services Seminars – Provides training and workshops on topics related to employee health, disability, absence management and workplace ergonomics.
• Accident Investigation Techniques (AIT) – Provides field and safety personnel with the knowledge to effectively identify the root causes and contributing factors of accidents.
• Accident Scene Investigation (ASI) – Helps construction executives manage the financial and professional impact of accident investigation.
• ClickSafety^® – Learning solutions designed to help maximize safety resources by measuring performance, improving access to training and implementing processes proven to boost productivity.
• Construction Fleet – Specialized tools for heavy trucks and carriers – Offers tools and solutions designed to address the needs of construction contractors in developing or enhancing their auto risk management program for heavy trucks and carriers.
• Construction Fleet – Specialized tools for pick-up trucks and automobiles – Offers tools and solutions designed to address the needs of construction contractors in developing or enhancing their auto risk management program for pick-up trucks and automobiles.
• Construction Safety Calendar – A year's worth of topics and best practices for contractors to use as part of their daily safety talks, as a discussion aid during safety meetings and as an awareness tool for new employees. English Version  Spanish Version
• Construction Spanish Dictionary – A pocket-sized tool that contains the basic English-to-Spanish and Spanish-to-English vocabulary for commonly used words and phrases in the construction and mining industries.
• Crane Management – Offers a comprehensive approach to crane safety and crane management training.
• eZ Transition – Enables proactive injury management through up-to-date information and resources to help construction contractors effectively address return-to-work (RTW) challenges.
• Fall Management Program – Provides a comprehensive and proactive approach to fall management that allows for flexibility and customization to meet the unique needs of contractors.
• FightReady^TM – Assists in the development and maintenance of state-specific drug and alcohol testing policies.
• FirstReport Online^TM – Provides customers a secure, online record keeping service for occupational safety and health incidents and helps to comply with OSHA's incident recordkeeping requirements and produces state-specific "First Reports of Injury". Visit our website at www.zurichfrol.com or email at support@zurichfrol.com or call (888) 422-2684 for further assistance.
• Go Kahuna – Helps general contractors and subcontractors proactively address insurance and bonding issues by verifying the integrity, quality and accountability of subcontractors’ licensing and insurance coverage status.
• Hearing Conservation Program – Assists employees exposed to elevated noise levels and employers to comply with regulatory requirements in the OSHA and MSHA standards. Program specifics include sample policies and procedures, guidance for implementation and sampling, training and auditing, applicable reference standards and many other useful documents and forms to assist in controlling noise and hearing protection.
• Highway Worker Safety Program – Increases awareness and demonstrates the appropriate control measures to address highway worker safety exposures associated with the five primary construction industry hazards: falls, struck by, caught between, electrical and soft tissue injuries.
• Hurricane/Windstorm Information – Offers customers critical information and educational tools to help reduce losses before, during and after windstorms.
• IRMI Online's Contractual Risk Transfer (CRT) – Addresses alternative risk finance and transfer techniques from an enterprise risk management perspective.
• National Equipment Register (NER) – Provides a risk mitigation service for contractors designed to address equipment theft and recovery; the service features access to national databases of equipment ownership and associated thefts as well as trained analysts who provide equipment identification and technical expertise to law enforcement.
• OSHA Fast Fix – Provides current, personalized safety plans for the OSHA standards that apply to your business.
• Personal Protective Equipment Program – Protects construction personnel from workplace injuries or illnesses resulting from contact with mechanical, electrical, physical, chemical or other workplace hazards.
• Pre-Qualification Form (PQF) – A web-based subcontractor pre-qualification tool that streamlines the bidding process while reducing the likelihood of subcontractor failure.
• Professional Liability Best Practices in Construction – Presentations to assist your organization in understanding the best practices of our professional liability customers.
• Professional Liability Claim Case Studies in Construction – Provide insight into why a particular event happened the way it did and what items are critical to reduce the chance of reoccurrence.
• Professional Liability Root Causes of Loss Services – Offers an in-person, claims-driven presentation and a variety of services to help customers manage construction professional liability risks.
• Protection of the Public – Educates contractors in recognizing, preventing and proactively reacting to potential hazards and tragic interactions between the public and construction operations.
• Quality Management Program – Identifies cost-effective prevention measures and best practice techniques designed to help reduce losses associated with construction defect claims.
• Respiratory Protection Program – Provides essential tools and information to help evaluate, develop and maintain respiratory protection programs. Specifics include sample policies and procedures, employee training documentation forms, program evaluation checklist, respirator decision logic, medical evaluation requirements and forms as well as many other tools to help administer your program and satisfy OSHA requirements.
• Risk Engineering Claims Analysis Template (RECAT) – Allows contractors to analyze and interpret their claim data, identify loss trends and determine appropriate risk management strategies.
• Silica Control Program – Provides the basic elements for an effective silica control program including exposure monitoring, medical examinations, labeling (posting), personal protective equipment and work clothing, informing employees of hazards, work practices and control procedures as well as monitoring and record keeping requirements.
• Slips, Trips and Falls Prevention Program – Identifies common exposures, discusses methods for planning, communicating and educating personnel and offers claims management techniques
• Soft Tissue Injury Prevention Program (STIPP) – Increases awareness of the factors that may contribute to soft tissue injury among construction workers and offers methods for their prevention.
• Spill Reporting Online (SROL) – Helps contractors with the physical and financial aspects of environmental clean-up through facilitating a quick and effective response, coordinating regulatory reporting and managing claims.
• Stretch and Flex Program – Offers a customized stretching program designed to prevent injuries in industries where repetitive motions are prevalent or the workforce is aging.
• Struck By/Falling Objects Prevention – Provides a collection of best practice techniques and solutions available to the construction industry.
• Subguard^® Claims Management – Offers specialized investigation, independent evaluation and resolution of Subguard claims.
• Subguard^® Due Diligence – Evaluates and helps identify process improvements for a customer's work methods, subcontractor pre-qualification and subcontractor management.
• Subguard^® Lessons Learned – Analyzes a customer's cumulative subcontractor default claims experience and offers recommendations for potential corrective actions.
• Subguard^® Schedule Enhancement Solution (SES) – A technical approach to improve claims processing by encouraging a collaborative effort to prepare and update project schedules early in the subcontractor default process.
• Substance Abuse – Incorporates industry best practices designed to help contractors develop safer workforces while proactively addressing drug and alcohol abuse and their impact on the jobsite.
• TrainFirst – This extensive e-learning library offers a single-source solution for compliance, pre-licensing, continuing education, certification and career development needs.
• Virtual Consulting – Provides immediate access to loss control tools and resources including primary industry hazards by SIC code, strategies and best practices, technical information on industry risk topics, web-based training, sample policies and procedures and links to other industry-specific sites.
• Virtual Risk Manager^® - Fleet – An end-to-end risk management tool that enables contractors to perform online fleet auditing, driver risk assessments and defensive driver training with full management reporting.
• Water Infiltration and Mold Prevention Control Strategies for Contractors – Offers general considerations to help raise the awareness of mold prevention strategies and techniques.
• Zurich Fleet Intelligence – Provides a complete solution for fleet management by combining vehicle telematics technology, insightful reporting and driver development tools.
• Zurich Hazard Analysis (ZHA) – Offers a powerful method for systematically identifying and managing all types of construction risks. It relies on the in-house expertise of those who are most knowledgeable about the component, product or process being analyzed. Your company determines the gravity of the risks identified and what levels of risk you are prepared to tolerate, thereby making it easier to develop customized risk improvement measures.
• Zurich QualityNet for Construction – A proprietary service from Predictive Solutions, enables contractors to identify defects early on in order to proactively address them, measures the effectiveness of the contractor’s QA/QC process and offers indicators which identify where quality defects are likely to occur.
• Zurich SafetyNet for Construction – A proprietary service from Predictive Solutions, enables contractors to measure the effectiveness of their safety programs, determine leading indicators of risk and identify where their next injury is likely to occur. SafetyNet assumes that many observable indicators of injuries and fatalities, if corrected, can prevent incidents from occurring.
• Zurich Seminar Series – Helps equip contractors with the skills needed to manage their risks by bringing industry-specific courses on subjects ranging from risk awareness and operational skills development, to strategic risk management training.
• Zurich X-ray – Assists contractors in distinguishing areas of corporate culture, management and communication that affect their operations by measuring the difference between management expectations and field perceptions.
• Zurich's On-line "Defying Gravity" Program – Provides a logical process to identify areas at your jobsites that have the greatest potential for slip, trip and fall occurrences.

For more information regarding risk engineering services outside of the construction industry, visit zurichna.com/zna/products/product/risk_engineering.aspx