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Claims Management

Zurich HelpPoint is centered around our commitment to help our customers at the moments that matter most—and usually those moments involve a claim. Putting customers at the heart of all we do is why so many of them cite our claim service as the reason they chose Zurich—and why they stay with us.

We believe our people are our biggest asset

  • As of 2010, we have over 3,000 Claims employees*, averaging 10-15 years' experience, located across North America.
  • Our large loss adjusters average over 20 years' experience.
  • Claim assignment is based on industry knowledge and level of experience so you get the correct adjuster handling your claim.

*Some of these are employees of Zurich Services Corporation.

 

Claims Types

Automobile & Trucking Claims - A quick response to an accident is critical to helping keep the cost of the claim contained. Zurich's auto claim professionals react quickly and begin working toward a prompt resolution.
Learn more about auto and trucking claim services >>

General Liability Claims - Our general liability claim professionals understand the types of liability exposures you face, the impact they have on your business and how best to minimize them through effective claim handling. We start by responding quickly to your first report, gathering the facts and working toward fast resolution, which experience shows is key to helping reduce your overall claim cost.
Learn more about general liability claim services >>

Property Claims - We understand that when your business's property is damaged, the ripple effects touch all aspects of your business. Our property claim services are all about helping you get back to normal business operations as quickly as possible.
Learn more about property claim services >>

Workers' Compensation Claims - As one of the largest insurers of workers' compensation, Zurich is adept at navigating the complexities of the national workers' compensation system. Our size, scale and paperless claims environment make it possible for us to tailor our services to your needs.
Learn more about workers' compensation claim services >>

All other Lines of Business
Learn about claim services for Construction Defect, Mass Litigation, Pollution, Specialty Lines >>

 

Claims Services

Claims Reporting Care Center - At Zurich, we understand that responding quickly, professionally and compassionately to a claim from the first moment of contact is one of the most important things we do as your insurance company. That's what our Care Center* does for each of the nearly two million customer contacts we handle every year.
*Some of these are employees of Zurich Services Corporation.
Learn more about the Zurich's claims reporting Care Center >>

Legal Services - Zurich's goal is to help you receive excellent legal representation, whether through our Staff Legal Services or outside counsel, and to help reduce both the indemnity and expense costs associated with litigation.
Learn more about Zurich's legal services >>

Managed Care - Quality care for your injured employees doesn't have to come at a high price—not if you have the right people and programs in place to hold the line on costs while working toward a full, speedy recovery for employees. Zurich offers a wide suite of managed care programs for many lines of business including workers' compensation, occupational accident and auto liability. Having one managed care provider coordinate medical care can lead to better service, easier administration and a more positive claim outcome for you.
Learn more about Zurich's managed care services >>

Special Investigation Unit (SIU) - Zurich's Special Investigations Unit (SIU) helps customers manage loss costs through a comprehensive fraud-fighting program that includes detection and awareness, investigation, training and regulatory compliance. Our investigators work closely with claims professionals and customers to identify and resolve questionable claims.
Learn more about Zurich's Special Investigation Unit >>

Recovery Services - Zurich Recovery Services works on behalf of our customers to uncover and pursue opportunities from parties who may be responsible for causing a loss. Combining sophisticated technology and our Recovery team's experience and knowledge, Zurich assists customers in reducing overall cost.
Learn more about Zurich's recovery services >>

Vendor Management - To deliver on our Zurich HelpPoint promise, Zurich's Claims organization has teamed up with a broad network of experienced service professionals to help you recover as quickly and cost effectively as possible after a loss.
Learn more about Zurich's vendor management services >>

 


Report a Claim

Phone: (800) 987-3373

Online: ZNA Online Claims

Fax: (877) 962-2567

Email: Claims Care Center

Additional Resources