Purpose and values
Putting you at the center of all we do
Our purpose starts with protecting what you’ve worked hard for, so that you have the confidence to pursue opportunities that help you reach your full potential. Our people take an expansive view of this shared purpose. We carry it out not just with the businesses we insure but also in the communities where we live and work.
The 3 pillars of our purpose
To protect you.
To inspire confidence.
To help you reach your full potential.
Living our values
At Zurich, we are one team and value the diversity and potential of every individual. We embrace new ideas to exceed expectations. We deliver on our promises and stand up for what is right. Here’s how we express those values in the workplace, with our customers and in our communities.
In the workplace
An overseas assignment
For a program called Make the Difference, Lauren spent weeks in Switzerland with colleagues from around the world. “Seeing our global footprint in action was powerful,” she said.
Opportunities for growth and mentorship
In just a few years at Zurich, Chris has been promoted to a role where he leads a multigenerational, multiethnic group of talented women and men. “I love coming to work every day,” he says.
A people-focused culture
Kristin loves her role supporting Alternative Markets and she loves her role as a mother of two young children. Flex work arrangements mean she can give her best to both.
With our customers
Our underwriters and risk engineers collaborate with our distributors and customers on innovative solutions to complex challenges. Read some case studies of our work with a glass company, an agricultural research firm and other customers.
Delivering when you need us most
Quick claim payments and contractor referrals matter after a fire — especially when the facility is home to seniors with Alzheimer’s and dementia. Zurich’s service helped the center rebuild and reopen to residents who count on it.
In our communities
More than golf: The Zurich Classic of New Orleans
Through this PGA TOUR event, Zurich has donated over $18 million to more than 200 nonprofits, which help over 200,000 children in Louisiana every year. We have the pleasure of getting to know the people behind the numbers—and we work alongside them to make a difference. See how in this video.
A KidZ@Work show and tell
These youngsters aren’t our summer interns—not yet, anyway. They’re the sons, daughters and other school-age friends and family members of Zurich employees. Our annual KidZ@Work event brings hundreds of them to Zurich’s North American headquarters to learn what the adults in their life do all day, and why they do it. Watch them at work in this video.
Contributing to the greater good
North American Food Drive: 48,000 items donated
Zurich offices across the U.S. and Canada mobilized for our 2018 North American Food Drive. Colleagues from Rancho Cordova, California (pictured) to New York and Montreal helped replenish their local pantries in the summer months, when families in need have children at home who aren’t getting any meals through schools. Our St. Louis office captured the title for most items donated per employee: 51.1 items.
Skill Share Summit: 100 nonprofits participated
Nonprofit leaders invested a day at Zurich’s 2018 Skill Share Summit, where our employees led workshops to help these vital organizations expand their capabilities and maximize their impact. “Our nonprofits appreciate the training and networking, and our employees get to share their intellectual capital while helping worthwhile organizations build capacity,” said Jillian Walsh, Zurich’s Director of Corporate Giving/Community Relations.
1 Zurich North America Annual Customer RNPS 2015.