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Extending warm holiday wishes to our valued brokers

Randall Clouser looks back on a successful year and embraces an exciting new chapter for Zurich North America in 2018.

To our valued brokers,

The holiday season is a time for reflection and gratitude. This year, that’s especially true for everyone at Zurich North America. We look back on the past year with pride and are welcoming the future with anticipation.

Our relationships with our Select Brokers® easily rank among the high points of 2017 and have played a critical part in our success this year. Thank you for working alongside us with the mutual and unwavering objective to help our customers understand, manage and mitigate risk.

As we embark on 2018, we will continue to build on our commitment to create a simpler, more broker- and customer-oriented, easier-to-navigate organization. Last year, our key initiatives included technological improvements that streamline how you do business with us; delivering 90-day advance, no-surprise renewal notices; and realigning our market-facing teams to allow them to spend more of their time with brokers and customers.

This year has not been without challenges, foremost among them the natural catastrophes that inflicted so much damage, especially with Hurricanes Harvey, Irma and Maria occurring just weeks apart. I am proud of how Zurich responded. That is, after all, why we are all here: to help people and businesses recover, rebound and rebuild.

As previously announced, Mike Foley will be retiring this year as CEO, a position he held for 10 years. We cannot thank Mike enough for his innovative leadership, and I look forward to future interactions with him as our professional paths continue to cross.

The arrival of 2018 will begin an exciting chapter for us, as Kathleen Savio becomes Zurich North America’s new CEO. Kathleen has been with Zurich for over 25 years, most recently as Head of Alternative Markets. She has a proven track record of delivering profitable growth among a diverse group of businesses, leading a team that understands the importance of making commitments and delivering on them.

On a personal level, having worked with Kathleen for more than 20 years, I cannot be more excited and enthusiastic about what the future holds. Over the years, I have witnessed firsthand Kathleen’s unique ability to inspire and motivate people to achieve superior results. Her high regard for building and nurturing relationships will further enhance our ongoing commitment to serve and collaborate with our brokers and customers.

Although 2017 has been an amazing year, I look ahead to 2018 and its promise for even greater success. Please accept my warm wishes for a holiday overflowing with joy and peace, and a new year that offers you many opportunities to grow and prosper.

Warmest regards,

Randy Clouser
Randall Clouser
Head of Marketing,
Distribution and Regional Management