Finance Operations implements enhanced response initiative
Customer Service Care Team's mission of 24-hour response time aims to better serve brokers and customers.
Zurich North America Finance Operations has established a Customer Service Care Team whose mission is to respond to incoming correspondence within 24 hours during regular business hours.
“Regular correspondence with our brokers and customers, either through email or telephone, is crucial to our work in Finance Operations,” said Haug Scharnowski, Head of Finance Operations North America. “Maintaining high standards in communication is a sign of professionalism and also is simply good business.”
During regular working hours, the Customer Service Care Team will strive to respond to stakeholder and customer correspondence within one business day. Requests that cannot be resolved within that time frame will receive acknowledgement of the correspondence, as well as expectations regarding follow-up communication and the steps needed to resolve the issue.
“Zurich’s strategic aspiration is to build on our commercial leadership position and on our strong, trusted brand to serve our customers in a way that feels personal, is effective and is uniquely Zurich,” Scharnowski said.
Customer Service Care Team contact information
U.S.: Phone: 800-693-9466; email: email@example.com
Canada: Phone: 888-207-3083; email: firstname.lastname@example.org