If you are enrolled in ZSC Select MPN or Zurich’s CA MPN – First Health CompAmerica Select HCO or First Health CompAmerica Primary HCO – the following is important information you will need:
MPN website: www.zurichna.com
MPN address: 1299 Zurich Way, Schaumburg, IL 60196-1056
Medical Access Assistant: 866-732-5342 available Monday through Saturday 7:00 am to 8:00 pm Pacific time to provide employee assistance with access to medical care under the MPN
MPN Contact: Sheree Barros, MPN Contact and Grievance Coordinator 800-835-7169
MPN Materials: If you need to obtain a copy of The Complete Written Employee MPN Notification, Transfer of Care Policy Process , Continuity of Care Policy Process or a copy of the Second or Third Opinion Policy Process, you can request by contacting our MPN Contact at 800-835-7169.
MPN ID number: If you do not know or recall your MPN ID number from the original documents provided, please contact your employer or call us at 866-732-5342
If your employer is Kaiser OCIP or Wellpoint/Anthem. Please click here for their MPN information.
The following are the necessary documents for implementing the California Medical Provider Network (MPN). The Time of Hire pamphlet must be given to all newly hired employees in the state of California, regardless of enrollment in the MPN.
Updates to CA MPN
Enrollment Instructions for CA MPN
CA Complete Employee Notice
Time of Hire Pamphlet
Template - MPN Coverage Termination Notice to Employee
The employer should use their own letterhead for the template.
Continuity of Care Plan Overview for Employees
Second and Third Opinion Plan Overview for Employees
Transfer of Care Plan Overview for Employees