Automotive claims services

salesman at dealership

Our claims professionals, who possess vast experience in the automotive industry, are dedicated to resolving your claim quickly and efficiently – no matter what reporting option is used. You can report a claim to Zurich Claims Center 24 hours a day, 365 days a year.

Claim Services

Major Loss Team

Zurich’s Major Loss Team provides on-site claims services for catastrophic losses involving multi-unit auto inventory and property, such as a floods, earthquakes or fires.

Our major loss professionals arrive on-site within 24 hours 77% of the time, and are authorized to issue checks at the loss site. That means customers receive prompt payment, allowing them to resolve their loss quickly and get back in business.

With more than 130 years of combined multi-line experience, each major loss professional is experienced in addressing the needs of automotive retailers and aftermarket businesses. In addition, we use a robust network of dedicated inventory specialists, auto appraisers and property adjusters to resolve claims quickly.


Salvage Recovery Team

Zurich’s Salvage Recovery Team is dedicated to helping automotive businesses move salvage quickly to help reduce losses and get back in business fast.

With more than 100 years combined automotive experience, our salvage recovery professionals work on a global scale to determine the best market to salvage damaged inventory, property and contents. And by using our robust network of salvage buyers including salvage pools, the internet and direct sellers, the team strives to get the highest possible value for recovered salvage.

We are equipped to handle losses of all sizes, from single unit auto to major loss. In addition, we offer in-house title processing, helping to eliminate future liability exposures resulting from improperly conducted salvage sales and title processing.


Mechanical Claims Unit

The Zurich Mechanical Claims Unit provides expert claims service for completed operations and mechanical failure claims. The group is staffed with Mechanical Claims Specialist with over 200 years of combined mechanical-related experience, trained specifically for these types of claims. Each Mechanical Claims Specialist is ASE Master Certified and holds a degree in the automotive technology field. The Mechanical Claims Unit is equipped with software and online data information services that provide crucial technical information greatly improving our ability to accurately evaluate and resolve claims. Zurich invests in each Mechanical Claims Specialist with continued education opportunities to keep the unit on the cutting edge of technology.