Skills and experience
Mark Knipfer is Chief Operations Officer for Zurich North America, where he oversees the Business Services Management, Enterprise Transformation, Information Technology Services, Premium Audit, Underwriting Support & Service, Underwriting and Workplace Delivery Solutions and Lean Management teams. He is responsible for driving and assuring the achievement of desired business results from the organizations’ strategic and operational transformation initiatives. He has held this position since May 2017. In previous roles he was an Operations senior vice president leading Zurich North America’s Underwriting Support & Service, Operations Services and Strategy and Operational Planning & Execution functions.
Before joining Zurich in 2007, Knipfer was an associate principal at McKinsey & Company in Chicago and an associate in the fixed income division of Salomon Brothers Inc. in New York.
Knipfer serves on the board of the Association for Cooperative Operations Research and Development (ACORD), a global, nonprofit organization serving the insurance and related industries.
Knipfer received a master’s degree in business administration from Stanford University and a bachelor’s degree in accountancy from the University of Illinois, where he graduated with University Honors. He has also received the Illinois CPA Society’s Bronze Medal for achievement on the CPA examination.