Skills and experience
Mark Knipfer is Chief Operations Officer for Zurich North America, where he oversees the Business Change & IT, Operational Transformation, Operations Policy & Administration, Premium Audit, Underwriting Support & Service and Enterprise Planning & Execution teams. He is responsible for driving and assuring the achievement of desired business results from the organizations’ strategic and operational transformation initiatives. In previous roles he was an Operations senior vice president leading Zurich North America’s Underwriting Support & Service, Operations Services and Strategy and Operational Planning & Execution functions. Before joining Zurich in 2007, Mark was an associate principal at McKinsey & Company and an associate at Salomon Brothers, Inc.
Knipfer is on the board of the Association for Cooperative Operations Research and Development (ACORD), a global, nonprofit organization serving the insurance and related industries.
Knipfer received a master’s degree in business administration from Stanford University and a bachelor’s degree in accountancy from the University of Illinois. He has also received the Illinois CPA Society’s Bronze Award.