Skills and experience
Steve Hatch is Chief Claims Officer for Zurich North America, a position he has held since October 2010. He oversees a team of over 4,000 claims professionals and is a member of the Zurich North America senior management team. Previously, he was the Chief Claims Operations Officer for North America, a role he held upon joining Zurich in June 2008. Hatch began his career with GAB Robins, a third party claims administrator, and subsequently started his own business servicing commercial customers. Prior to joining Zurich, he spent nearly 20 years with United Services Automobile Association (USAA), where he held key leadership roles. During his tenure at USAA, he led various areas of the technical claims operation and was responsible for developing strategy, policies and procedures for all areas of the business.
Hatch has served on a number of non-profit boards and participated in various insurance-related organizations, including the National Insurance Crime Bureau.
Hatch holds a bachelor's degree from Shorter College in Georgia. He also has completed executive education programs from the Wharton School of the University of Pennsylvania and the Darden School of the University of Virginia.