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8 ways Zurich has been there for customers during COVID-19

May 21, 2020

Lending a hand for healthcare, household supplies and more, our teams are helping businesses deliver services, products and insights during the pandemic.

Zurich North America’s business customers and distributors have played crucial roles in helping people throughout the COVID-19 crisis. Zurich is committed to helping them do so. Here are eight ways our employees have been there for customers, so they can be there for theirs.

  • Jon Wolf, a Risk Engineer, helped a paper mill gain permission to delay a boiler inspection so it could keep producing toilet paper at full capacity during the shortage. “I’m proud we were able to help our customer continue producing a commodity in extremely high demand.” Read why shutting down a boiler for inspection would seriously impede the mill’s production.
  • Lynn Zeitler, Head of Line of Business Underwriting, understands that exposures and business models may have changed for some of our customers during the pandemic. To help them navigate through this period and continue serving their customers, Zurich American Insurance Company and its subsidiaries1 temporarily suspended the practice of canceling property and casualty insurance policies for non-payment of premium. “We’re also working with our most impacted customers to see whether a premium payment adjustment is in order,” Zeitler said.
  • Jeremy Noyes, a Risk Engineer, received a call requesting help in preparing an idle prison in the Midwest so it could deliver medical care if needed in the COVID-19 crisis. “We conducted safety inspections the next day to get it up and running as a 500-bed hospital,” Noyes said. Read more.
  • Bart Shachnow, Sales Performance Director and Director of the Zurich Academy Broker Training Program, wanted to ensure brokers could still complete continuing education credits through Zurich Academy during the shutdown. “Our in-person classes were no longer possible, but brokers need these credits to maintain and renew their licenses,” Shachnow said. “So we worked with state insurance departments to allow online and virtual presentations to qualify for credit.” In one week alone, Zurich Academy delivered five virtual courses that reached over 200 brokers.
  • Matthew Arbuckle, a Zurich Canada underwriter, helped long-time customer Bauer Hockey secure the right insurance solution — within a week — so Bauer could shift to making face shields for frontline medical staff providing COVID-19 care. Bauer has since produced thousands of face shields and shared the design with other manufacturers. “I’m proud to work for Zurich because we understand the magnitude of our role, and we are doing what we can to make a difference in the COVID-19 fight,” Arbuckle said. Read more.
  • Deirdre Manna, Head of Government and Industry Affairs, knew customers were eager to understand whether the federal coronavirus economic stimulus packages could help them. So her team has been hosting webinars to share information on relief provisions for businesses of all sizes. “It’s rewarding to support them through our position as a global leader in the public policy discussion,” Manna said.
  • Barbara Woods, a Risk Engineer, helped a healthcare customer in the New York-New Jersey area activate an older, vacant hospital building to care for more patients. “It felt great to collaborate with the contractor and the customer to get the vacant hospital building back up and running for patients needing care.” Read more.
  • Yvonne Rogers, an Underwriting Support Manager in Domestic Casualty, had an urgent request from a food service provider that normally delivers to restaurants and schools. The company wanted to repurpose its trucks to deliver essential food supplies to grocers and other retailers. “We were able to complete over 50 federal motor carrier filings and deliver them to the customer — within a day — so they could get goods moving to the retailers and people who needed them,” Rogers said. Read more.

With our customers and distributors, Zurich North America is working to help communities maintain resilience during the challenges of a lifetime, as highlighted in the video above. Together, we’ll get through this.

#ZurichNeverStops

1. This does not apply to Rural Community Insurance Service Company’s federal crop insurance business.

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