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Contact Zurich

Contact us

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General inquiries

Zurich's Customer Inquiry Center is here to help. For general inquiries, contact us at:

Zurich Customer Support

1299 Zurich Way
Schaumburg, IL 60196-1056

1-800-382-2150
Email us

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Commercial Broker Contacts

If you are a broker and you are looking for a specific Zurich contact, you can find your contact here: 

East Region Contacts
Midwest Region Contacts
South Region Contacts
West Region Contacts
Excess & Surplus Contacts 

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Media Contact

If you are an editor or reporter and would like more information on Zurich’s business in North America or a particular announcement, please email the North America media relations team at:

media@zurichna.com 

Service inquiries

Claims

Zurich's Customer Care Center is available 24/7 to help you report a claim. For claims inquiries, contact us at:

1-800-987-3373
1-877-962-2567

Billing and Invoicing

Agency premium billing and loss sensitive invoices

For agency premium billing or loss sensitive invoice inquiries, contact us at:

1-800-693-9466
Email Billing and Collections

Premium Audit

For inquiries related to a premium audit, contact us at:

1-800-382-2150
(selection option 7)

Email Premium Audit


Report fraud

To report an incident, please complete an online form using the link below or contact us at:

1-877-642-1714

Direct Billing

For direct bill and program billing inquiries, contact us at:

1-800-332-6641
Email for Direct Bill
Email for Commissions

Risk Engineering

For inquiries regarding our Risk Engineering products and services, contact us at:

1-800-982-5964
Email Risk engineering

Crop insurance billing

For billing inquiries on crop insurance, contact us at:

1-800-767-2289
Email Crop Insurance Billing


Zurich Ethics Line

Report illegal, fraudulent, improper or unethical conduct to the Zurich Ethics Line.

1-800-448-1426