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Customer care center

When your business incurs a loss, it’s important to have the right people and processes in place to help resolve your claim as efficiently as possible.

Why Zurich?

Zurich’s award-winning Customer Care Center is staffed by a team of specialists trained to set up your claim. This facility is the central intake point for all new claims reported to Zurich and handles more than 750,000 transactions annually.


  • Claim complexity matched with claim professional and industry experience
  • Available 365 days a year, 24 hours a day, 7 days a week
  • After-hours emergency response service for catastrophic losses
  • Online reporting options accessible from any smartphone, tablet or computer
  • Completion and submission of state First Report of Injury forms for workers’ compensation claims


Contact Center World hosts an annual global competition to determine the best of the best in the contact center industry. Among more than 1,600 mid-sized contact center entries in 2016, we’re proud to say that Zurich’s Customer Care Center rose to the top.

  • Gold (#1): Best Contact Center
  • Silver (#2): Best Customer Service