Recovery services
Zurich Recovery Services is a dedicated unit that investigates and pursues money owed by third parties. In the course of ordinary business, your organization may become involved in claims caused by the actions of third parties and these types of claims can have a negative impact on your loss costs.
Successful payment recovery (also known as subrogation) can help your business by:
- Improving your loss history
- Reimbursing your deductible
Ensuring vendors, contractors or other third-party entities you work with are held accountable for actions that led to a loss
How does Recovery Services work?
Our experienced recovery specialists use a wide range of advanced technologies and continually expand their knowledge base to support identification, referral and recovery processes. In collaboration with our Data & Analytics team, our recovery toolkit is constantly evolving to help identify recovery opportunities and secure payments from third parties responsible for losses associated with a claim.
Our toolkit includes predictive modeling, forensic engineering, front-end data mining and paperless subrogation management tools such as E-Subro Hub, which can help streamline demand submission, communication, negotiation and settlement. Zurich also evaluates emerging insurtech capabilities to support more efficient recovery identification and resolution.
Experienced recovery professionals with specialized knowledge
Zurich Recovery Services is supported by in-house recovery professionals with deep claims and recovery experience. Our specialists also stay connected with industry organizations, including the National Association of Subrogation Professionals, to help keep pace with emerging trends in recovery.
How do Zurich’s recovery efforts get results?
Our claims handling and recovery processes work concurrently, so we don’t lose the opportunity to find the root cause of a loss and can help expedite needed payment from at-fault third parties.
- Our Recovery Services efficiencies mean if your deductible is recoverable, we can usually return it quickly.
- Our network of vendors helps provide timely access to surveillance, collections and panel counsel services.
- We take every measure to update you as to where our recovery efforts stand.
Claims Legal and litigation support
Zurich Recovery Services works with internal claims and legal resources to help address recovery complexity. This may include collaboration with Zurich Claims Legal, the Litigation Management Group and panel law firms, along with jurisdictional knowledge that supports effective pursuit of third-party recoveries.
Recovery Services in action
Zurich Recovery Services supports recovery opportunities across multiple claim types and lines of business.
- Auto: Zurich may use tools such as E-Subro Hub to help manage subrogation demands electronically, reduce cycle time and support a more efficient path to intercompany arbitration when a mutual agreement cannot be reached.
- Property: Recovery Services can help pursue recoveries where third-party actions may have contributed to property losses, including complex or large-loss events.
- Workers’ Compensation: When appropriate, Zurich Recovery Services may pursue global settlements that help resolve both the Workers’ Compensation claim and the related third-party claim, supporting faster claim closure and helping reduce overall claim payout.
- Litigated recoveries: Recovery Services navigates complex third-party settlements by working with internal litigation resources, panel law firms and jurisdictional knowledge to help pursue recoveries effectively.
Recovery solutions across lines of business
Zurich Recovery Services also has experience supporting recovery opportunities across General Liability, Ocean & Marine, Accident & Health, Surety & Fidelity and Construction Defect claims.