Analytics and reporting

Why Zurich?

Through advanced analytics, we deliver insights to our customers and improve our processes to help reduce the total cost of risk. Working with brokers and customers, our goal is to continuously optimize our customer data focus, provide consistency across touch points and deliver greater visibility and insight about trends and exposures.

Analysis and benchmarks

Zurich’s analytic solutions can help customers:

• Identify and understand factors and trends driving losses
• Gain insights into ways to reduce accidents and injuries
• Reduce lost productivity, cash flow and profits
• Achieve greater control over the total cost of risk

Our Claims Analytic team supports a variety of reporting initiatives designed to meet customer needs:

• Customer scorecards
• Customized dashboards
• Custom and industry infographics
• Benchmarking reports
• Total cost of risk analysis
• Exposure-based analysis

Predictive models

Zurich also uses a system of predictive models within its claims system and processes to deliver more efficient and effective claims handling.

Constantly updated with new data, these models:

• Assign the claim to an appropriately skilled claims professional
• Permit greater accuracy when setting claim reserves
• Identify and alert claims professionals to important risks and/or mitigation opportunities
• Detect patterns of potentially mistaken, fraudulent, wasteful and/or abusive medical billing activity
• Identify the need for nurse case manager referral for injured workers