Guay smiling in the office

Contact Zurich North America

General Inquiries

Zurich's Customer Inquiry Center is here to help.
For general inquiries, contact us at:

Zurich Customer Support
1299 Zurich Way, Schaumburg, IL 60196-1056

1-800-382-2150
Email us

Claims

Zurich's Customer Care Center is available 24/7 to help you report a claim. For claims inquiries, contact us at:

1-800-987-3373
1-877-962-2567
Zurich Claims


Brokers looking to contact Zurich

If you are a broker and you are looking for a specific Zurich contact, you can find your contact here:

Preferred broker locator

Auto Owner Contact

If you are a vehicle owner looking to purchase, transfer or cancel a vehicle protection product, please visit our website or contact us at:

1-888-835-5063
Submit an Online Inquiry

Billing and Invoicing

Agency premium billing and loss sensitive invoices

For agency premium billing or loss sensitive invoice inquiries, contact us at:

1-800-693-9466
Email Billing and Collections

Service inquiries

For contact information regarding Coverage, Claim Adjusting, Medical Billing, Pharmacy Billing, Preauthorization or Workers’ Compensation Health Care Network for Zurich claims.

View Contact Information

For direct bill and program billing inquiries, contact us at:

1-800-332-6641
Email for Direct Bill
Email for Commissions

If you are a dealership seeking F&I or P&C insurance, you can contact us at:

1- 800-840-8842 ext. 7449
Request a Proposal

To report an incident, please complete an online form using the link below or contact us at:

1-877-642-1714
Report All Other Fraud (internal) Online
Report Claim Fraud Online

Report illegal, fraudulent, improper or unethical conduct to the Zurich Ethics Line.

1-800-448-1426
Zurich Ethics Line

If you are an editor or reporter and would like more information on Zurich’s business in North America or a particular announcement, please email the North America media relations team at:

Email Media Team

For billing inquiries on crop insurance, contact us at:

1-800-767-2289
Email Crop Insurance Billing
View RCIS website

For inquiries related to a premium audit, contact us at:

1-800-382-2150 (selection option 7)
Email Premium Audit
Zurich Premium Audit

For inquiries regarding our Risk Engineering products and services, contact us at:

1-800-982-5964
Email Risk Engineering
Fire Protection Impairment
Request a Boiler Inspection