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Contact us

General inquiries

Zurich's Customer Inquiry Center is here to help. For general inquiries, contact us at:

Zurich Customer Support
1299 Zurich Way
Schaumburg, IL 60196-1056


Email us

Commercial Broker Contacts

If you are a broker and you are looking for a specific Zurich contact, you can find your contact here:

View Territory Leader contacts

Media contacts

If you are an editor or reporter and would like more information on Zurich’s business in North America or a particular announcement, you can find a contact here:

View media contacts

Service Inquiries


Zurich's Customer Care Center is available 24/7 to help you report a claim. For claims inquiries, contact us at:



File a claim online

Billing and Invoicing

Agency premium billing and loss sensitive invoices

For agency premium billing or loss sensitive invoice inquiries, contact us at:


Email Billing and Collections

Premium Audit

For inquiries related to a premium audit, contact us at:


Email Premium Audit

View Premium Audit website

Report fraud

To report an incident, please complete an online form using the link below or contact us at:


Report claim fraud online

Report all other fraud (internal) online


Direct Billing

For direct bill and program billing inquiries, contact us at:


Email for Direct Bill

Email for Commissions

Risk Engineering

For inquiries regarding our Risk Engineering products and services, contact us at:


Email Risk engineering

Report a fire protection impairment

Request a boiler inspection

Crop insurance billing

For billing inquiries on crop insurance, contact us at:


Email Crop Insurance Billing

View RCIS website