About Us

Together, we insure progress

In 1912, a Zurich manager was sent from Switzerland on a mission: Cross the Atlantic and see if Zurich’s risk solutions might benefit trailblazers and job creators on the other side. He explored, listened and learned that the answer was “yes.” In the century since, Zurich North America has helped businesses in 25 industries protect their life’s work and reach their potential across more than 215 countries and territories.

Today, as industries and risks evolve, Zurich is still exploring, listening and learning. As a result, we’re simplifying our operations, innovating with digital tools, and empowering our teams to help our customers and distributors seize opportunities and surmount challenges faster. Together, we’re building more than resilient businesses. We’re reinforcing strong communities.

Landmarks and legacies

Dotting the landscape are momentous achievements that Zurich helped make possible.

Monuments to risk foresight

From the Hoover Dam to Madison Square Garden, Zurich surety has helped major projects get off the ground.

See the sites we've supported

Home, sustainable home

Zurich’s LEED Platinum®-certified headquarters outside Chicago reflects our belief that resilience and sustainability are intertwined.

Learn about our campus

Our Customers
Our Distributors
Our Communities

Our customers

An international horticultural company considered many providers when it decided to outsource its absence management program. It chose Zurich in part because of our cloud-based platform, which exchanges data securely yet easily with customers. Seamless solutions are one reason Zurich insures 90 percent of Fortune 500 companies, as well as thousands of middle market and larger enterprises. The needs of our customers differ, but Zurich provides consistency in key ways:

Tailored coverage and innovative digital tools help them focus on flourishing.
Should they have a loss, they experience our best-in-class claims service.¹

That shows in our customer advocacy scores, deemed “Excellent” based on industry benchmarks.² Our “A” graded financial strength³ differentiates us further. Customers know we’ll deliver when they need us.

Industry insights for customers

Our distributors

When an industrial services company learned its insurance provider would not honor a rate guarantee, it sent its broker to find a quick solution. Enter Zurich, which adjusted deductibles and limits to provide liability and other coverage that met the customer needs. At Zurich we prize that kind of collaboration with distributors of our products and services. We show it by…

Striving to deliver flexible, fair solutions and timely and accurate terms, policies and endorsements.
Seeking distributors’ input and integrating their feedback for continuous improvement.

Our efforts produce results: A majority of brokers who have worked with Zurich place us in their top three consideration set.⁴ We work to earn their trust and confidence with each interaction and every transaction.

Our resources for brokers

Our communities

Our 9,000+ employees in North America helped contribute over $2.5 million in value to nonprofits in 2018, but our commitment to communities goes deeper than any wallet. Through volunteering, we learned that tight budgets are challenging nonprofits to be more efficient than ever. So our employees began leading SkillShare Summits at our headquarters. More than 75 nonprofits came in 2018 to attend workshops where Zurich employees lend insights to help nonprofits magnify their impact.

Zurich North America also supports six core charities and nearly 400 local nonprofits.
Zurich has earned an Insurance Business America Award for philanthropy and community investment. We’re also part of the Veteran Jobs Mission.

Impact that adds up

Numbers matter in our business. So do our people, who make an exponential difference not just in our business, but also in the communities where we live and work.

8,000,000⁵

Dollars raised for nonprofits since 2012

195,833

Hours volunteered since 2012

Join our team. Make an impact.

Zurich provides meaningful, challenging work to about 55,000 employees worldwide. Is our mission a match to yours?

¹2017 year-end ZNA NPS scores
² Ibid
³ Rating as of December 31, 2019. A.M. Best is under continuous review and subject to change and/or affirmation. For the latest Best’s Ratings and Best’s Company Reports (which include Best’s Ratings), visit the A.M. Best website at www.ambest.com. The rating represents the overall financial status of the individual member companies of Zurich in North America, including Zurich American Insurance Company, and is not a recommendation of the specific policy provisions, rates or practices of each issuing insurance company.
⁴ 2017 year-end ZNA NPS scores
⁵ Combination of employee giving and Zurich corporate grants, 2012-2018