Auto dealership training: Leadership and performance management
A consultative, customized approach to performance development
Zurich’s National Training Team is focused on building the interpersonal and professional skills managers need to lead their teams confidently. Zurich’s team of professional development trainers delivers in-person and virtual, engaging leadership training catered to the specific needs of your dealership. With courses ranging from Motivating Teams and Reducing Turnover to the Fundamentals of Effective Listening, managers will discover the keys to building a high-performing team and creating a positive work environment.
Zurich’s National Training Team can help your managers:
- Build strong coaching skills to inspire and guide their teams, leading to higher sales, better employee engagement, and exceptional customer experiences at your auto dealership.
- Analyze their time-management strategies and discover how to use their workdays more efficiently to boost profit and productivity.
- Better understand their staff’s personal strengths and recognize ways to create a more cohesive team.
- Develop and promote a culture of ownership and accountability within your dealership.
Our training curriculum is focused on helping participants identify their strengths while recognizing growth opportunities to better lead their teams. We will provide leaders with actionable solutions to empower all staff to contribute to your dealership’s success.
Meet Zurich’s National Training Team
Mike Zuniga
AVP, Training and Business Development ManagerAs the leader of the Training & Business Development team, Zuniga manages the development and delivery of Zurich Direct Markets' selling systems, implements sales strategy training content, and enhances skill development for approximately 220 sales professionals in Direct Markets. He also provides ongoing training to Zurich’s dealer customers serviced by the Direct Markets sales team. He has over 29 years of industry sales experience and has worked in training and business development for more than 20 years.
Steve Cline
AVP, Senior Business Development Training ConsultantSteve Cline has over 15 years of direct sales success and more than 23 years of progressive sales training, marketing, operations and management experience. He oversees the training and business development functions for the Property & Casualty lines of business for sales and underwriting. He has personally trained thousands of sales and underwriting coworkers and customers throughout his career. Cline has served on the Board of the Society of Insurance Trainers & Educators (SITE) for the past six years and holds CPCU, CIC and ITP designations.
Mick Csernica
Senior Business Development ConsultanBringing over 35 years of auto dealer insurance experience to his role, Csernica’s training specialties are sales, relationships and leadership. His draws on past roles as an Account Executive, Regional Sales Manager, Regional General Manager/Vice-President, and Senior Training and Development Consultant to help customers get the best out their team’s capabilities. He is certified by the Association of Finance & Insurance Professionals (AFIP) and is a licensed Property & Casualty Insurance Producer.
Calvin Morrow
AVP, Senior Business Development Training ConsultantWith more than 22 years of industry experience, Calvin Morrow draws on his hands-on field sales expertise and proven strategies to coach and support his colleagues and clients, helping them make the most of their own opportunities. He specializes in leadership and sales effectiveness training. Before joining Zurich, Morrow served as a mega-dealer Group Director of Finance Operations. He is certified by the Association of Finance & Insurance Professionals (AFIP) and is a licensed Property & Casualty Insurance Producer.
Ken Terry
Senior Business Development Training ConsultantKen Terry is recognized for his specialization in leadership and communication training. He leads the curriculum development and delivery for newly hired Zurich executives within Direct Markets. Additionally, he provides ongoing sales strategy and skills development for sales professionals within Zurich, as well as our auto dealer customers. Terry brings over 25 years of industry experience in sales, management, consulting and training to his role. He is a licensed Property & Casualty Insurance Producer.
Contact your Zurich representative today to work with the National Training Team and elevate your leadership.
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