Driveway Vehicle Owners' Consumer Claims Center

How to file a vehicle protection product claim

If you have a claim, return your Lithia vehicle to the selling dealer. The selling dealer’s service department will know how to file a claim for you. If you are unable to return the vehicle to the selling dealer, contact Zurich’s Claims department:

Phone: 1-800-643-9059
Email: vscclaim@zurichna.com
Emergency Roadside Assistance: Please refer to your contract for phone number and instructions.

For additional product-specific claims process details, please see the information below. For any claims process details not included below, please reference your vehicle protection documents.

Driveway_Horizontal_1000x263

To report a claim:

  1.  Take your vehicle to any dealership or state-licensed repair facility.
  2.  Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 1-800-643-9059.
  3.  Submit invoice/repair order to Zurich verifying the authorized repair has been completed.
  4.  Pay deductible, if applicable, and any non-covered expenses.
  5.  Zurich pays the repair facility directly.
Additional benefits:
  • 24/7 emergency roadside assistance
  • Rental car coverage
  • Trip interruption coverage

For coverage questions or to check your claim status:

To report a claim:
  1.  Take your vehicle to any dealership or state-licensed repair facility.
  2.  Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 1-800-643-9059.
  3.  Submit invoice/repair order to Zurich verifying the authorized repair has been completed.
  4.  Pay deductible, if applicable, and any non-covered expenses.
  5.  Zurich pays the repair facility directly.

Additional benefits:

  • 24/7 emergency roadside assistance
  • Rental car coverage
  • Trip interruption coverage

For coverage questions or to check your claim status:

To report a claim:
  1.  Take your vehicle to any dealership or state-licensed repair facility.
  2.  Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 1-800-491-5117.
  3.  Submit invoice/repair order to Zurich verifying the authorized repair has been completed.
  4.  Pay deductible, if applicable, and any non-covered expenses.
  5.  Zurich pays the repair facility directly.

Additional benefits:

  • 24/7 emergency roadside assistance

For coverage questions or to check your claim status:

To report a claim:

  1. Call Zurich at 1-888-801-3078 and obtain the GAP Claims checklist.
  2. Submit the required documents to Zurich using one of the following options (include your claim number and the vehicle owner's name on all submissions)
  • Zurich
    P.O. Box 7986
    Shawnee Mission, KS 66207-0986
  • FAX: 1-913-498-5587
To check the status of an existing GAP claim:

To report a claim:

for any of the products in your Select Protection plan, contact 1-877-675-7281 and choose the appropriate prompt for the specific product to begin the claims process. For additional information, please see your plan document.

Additional benefits:

  • 24/7 emergency roadside assistance

For coverage questions or to check your claim status:

To report a claim:

  1. Call 1-877-675-7281 to obtain a claim number and to initiate the claim process.
  2. A certified repair technician will be assigned to perform service.

NOTE: A 24-hour prior notice is required on all paintless dent repair claims. Reimbursement will not be provided for services rendered by a repair facility outside the paintless dent repair network without prior authorization.

For coverage questions or to check your claim status:

To report a claim:

  1. If you are within 50 miles of original selling dealer, return your vehicle to the selling dealership for the key replacement process, otherwise call 1-877-675-7281 to begin the claim process.
  2. Obtain a tracking number for key replacement consideration.
  3. If required, pay for any key/fob replacement at a servicing dealership or qualified key replacement facility
  4. Secure a copy of the paid invoice with pre-printed facility information as well as VIN number, odometer reading and description of damage.
  5. Mail invoice and copy of motor club registration page within 30 days of incident to:

Key Replacement Dept.
13901 Midway Road, Suite 102-429
Dallas, TX 75244-4388

NOTE: Prior authorization is required for all claims, except emergency roadside service and emergency key replacement.

Additional benefits:

  • 24/7 emergency roadside assistance

For coverage questions or to check your claim status:

To report a claim:

At lease-end:

  1. Your vehicle must be inspected by a third-party inspection company not affiliated with the selling Dealer or lessor. (You will be contacted by the lessor with specific information regarding the company that will be performing the inspection and instructions on how, when, and where this inspection will be conducted.)
  2. The company will complete a vehicle inspection report which will be used to determine the amount of wear and use on your vehicle.
  3. The Claims Administrator will issue payment to your lessor on your behalf.
  4. Any amount of wear and use which is not covered by the contract will be your responsibility.

NOTE: To obtain benefits, the lessee, or the lessor on behalf of the lessee, must contact American Risk Services within 90 days of the surrender of the leased vehicle.

American Risk Services
P.O. Box 42875
Cincinnati, OH 45242

1-877-313-7301

For coverage questions or to check your claim status: