Vehicle Protection Products FAQ

How do I obtain a copy of my current Zurich contract(s)? Read answer

The dealership where you purchased the contract should be able to provide you with a copy of your contract(s). If your dealership is not accessible, please contact Zurich Customer Service by sending your request to usu.fi.customer.service@zurichna.com or by phone at 888-835-5063.

How do I update my name, address and/or contact information on my Zurich contract(s)? Read answer

Please send your request to Zurich Customer Service usu.fi.customer.service@zurichna.com.

To update your name, please forward a copy of your new state-issued ID. Be sure to include the last 6 digits of your Vehicle Identification Number (VIN) and the spelling of the name that appears on your contract in the subject line of your email.

To update your address or your contact information, please email a request including your printed name and signature, the last 6 digits of your VIN, and the information you wish to update.

You can always call customer service at 888-805-4563 if you need assistance or have further questions.

My current coverage is expiring; what are my options for an extension or a renewal of coverage? Read answer

Please contact the Finance Office at the dealership you originally purchased the contract from for further assistance. If your original dealership is no longer in business, please contact Zurich Customer Service at 888-835-5063.

How do I purchase or obtain a quote for Zurich coverage on my vehicle? Read answer

Zurich offers coverage for most makes and models; if your vehicle is less than 15 model years old AND has less than 150,000 miles on the odometer, please contact Zurich Customer Service at 888-835-5063.

(Exclusions apply depending on some state rules and regulations)

I have traded or sold my vehicle that has a Zurich Contract(s); what should I do now? Read answer

If you have traded or sold your vehicle to a dealership, you could be entitled to a refund from your dealer. Please refer to the dealership where you originally purchased the contract to initiate a determine if you qualify for a refund.

I have refinanced the loan on my vehicle. How does this affect my Zurich coverage? Read answer

Most Zurich contracts will not be affected by refinancing your loan; however, Zurich GAP Insurance only covers the original loan because it is an addendum to your financial agreement. Please contact your selling dealership to determine if you qualify for a refund.

I no longer want Zurich coverage. How do I cancel my contract(s)? Read answer

You can request a cancellation by contacting the dealership who originally sold you the contract. You can find additional information by referring to your contract language under the section entitled Cancellation of Contract.

I have cancelled my Zurich contract(s) and I’ve yet to receive my refund(s). What should I do now? Read answer

Cancellation refunds typically are created and issued by the Office Manager at the dealership where the contract was originally purchased. This process usually takes 4-6 weeks from the date your cancellation request is processed. If there is a lien currently on your vehicle, your refund will be sent to your lienholder and the balance will be applied toward your loan principle. Please contact Zurich Customer Service at 888-805-1594 or email your request to usu.fi.customer.service@zurichna.com.