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Welcome to Zurich Travel Assist

Powered by World Travel Protection

Why choose Zurich for Travel protection?

More individuals are traveling across the country or around the globe and can be presented with unpredictable circumstances. Consider for a moment facing the challenges associated with accidents and illnesses, the frequent reports of disease outbreak, natural disasters, political unrest and even lost personal belongings on your next trip. Who would you turn to for assistance?

As a Zurich customer, you have 24/7 access to World Travel Protection (WTP), a leading risk management provider and owned wholly by the Zurich Insurance Group. WTP’s team of case managers, medical professionals and security experts are ready to assist you anytime, anywhere. Whether it’s with a lost wallet or guidance through the most challenging medical or security emergencies, WTP is here for you.

“Slip and Fall” Nightmare Avoided When Zurich Travel Assist Responds

A Zurich Travel Assist (ZTA) customer was traveling on business in Switzerland when the trip took a turn for the worst. The traveler was walking to the train station when they slipped on some ice and were taken by ambulance to the nearest emergency room.

An X-ray identified a broken left leg requiring immediate surgery. The traveler’s family contacted WTP for support in payment of medical expenses as well as new flights for the return home post discharge.

WTP then stepped in to perform the following:

 Travel Assistance benefits include:

  • 24/7 access to medical and security assistance and advice
  • 24/7 access to travel, medical and security assistance
  • Emergency medical or security evacuation and repatriation
  • Online access to travel security alerts and destination risk profiles
  • Zurich Travel Assist app
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FAQs

Zurich Travel Assist is a travel assistance program designed to support travelers by helping deliver positive medical and security outcomes while they are away from home.

The program is administered by World Travel Protection (WTP), a leading travel risk management provider.

WTP handles approximately 50,000 emergency cases each year and is trusted by millions of travelers to help them return home safely.

WTP can assist with a wide range of travel-related needs, including:

  • Simple travel inconveniences
  • Minor illnesses that may be suitable for Virtual Care
  • Critical or life-threatening medical situations
  • Complex medical care coordination
  • Urgent aeromedical evacuation

Yes. WTP’s team of experts operates 24 hours a day, 7 days a week.

WTP has three integrated command centers located in:

  • Canada
  • Australia
  • United Kingdom

WTP has been supporting corporate and leisure travelers around the world for more than 35 years.

No. In addition to supporting individual travelers, WTP also helps educate and train businesses to reduce risks associated with international travel.

Yes. With its global network and expertise, WTP can help support travelers anywhere in the world.