Claims payments
Deliver fast, secure claim payments
Zurich is continuously working to make the claims process easier and more efficient for our customers. Zurich North America Claims is integrated with digital payment solutions provider, One Inc, to offer multiple payment options to payees.
By allowing payees to select from a wide variety of digital options including ACH, Push to Debit, PayPal, and Venmo, they will receive payments within minutes instead of 7-10 business days.
Claim payment payees have the ability to:
- Select their preferred method of payment via a safe, secure link.
- Choose real-time payment options via PayPal, Venmo or Push to Debit as well as ACH (Automated Clearing House).
- Receive real-time payment updates via text messages.
Learn more about NY direct deposit regulations.
Medical Providers
Zurich partners with digital payment solutions provider, Zelis, to offer multiple payment options to medical providers, including ACH and virtual cards. This process provides the latest advancements in secure payment technology while streamlining the claims payment process.
Medical providers have the ability to:
- Select payment and remittance options that align with their workflow, including ACH, for faster fund deposits compared to checks.
- Experience the simplicity of one online portal to access payment and remittance data.
To enroll, visit Zelis.com or contact a Zelis provider enrollment advisor today at 1-855-496-1571.
FAQs
Your Claims Professional will request your email and phone number. At the time of payment, payees receive an email with instructions to access a secure payment portal, utilize multifactor authentication and select preferred payment method.
To select your payment method, payees will need to authenticate via a six-digit passcode sent via text message or phone call. After accessing the portal, they will be asked to select a payment method and enter payment information. Payees’ information will be kept safe and secure by One Inc using the strongest security measures. One Inc is PCI-compliant and will encrypt and tokenize data to successfully protect it. Zurich will not collect your payment information or ask for your Authentication Code.
Zurich doesn’t collect your banking information. If payees are not comfortable with providing banking information, they can choose from a variety of other methods including check, Push to Debit, PayPal and Venmo.
You’ll have two business days to select a payment method. We’ll send one reminder email after the initial email and, if no payment method is selected, we’ll issue a paper check.
An email will be sent from the email address zurichna@oneinc.com. If the email is not received, check your inbox for spam.
Payees should contact their Claims Professional with any questions regarding the payment process or status of their payment.