Enroll in Electronic payments
Getting started
For your convenience, Zurich is pleased to offer electronic payment options.
To enroll, you will need:
- U.S. tax ID number (e.g. SSN)
- Bank account in the US
- Active email address
Claimants
If you are a claimant and wish to receive payments electronically from Zurich, click on the “Non-medical provider enrollment” link below to enroll.
Payment option:
- Direct deposit
Medical providers
The medical provider enrollment process is currently undergoing updates and improvements. We are temporarily unable to accept new enrollments from medical providers during this update. We apologize for this inconvenience.
If you are currently enrolled and need to make a change to your enrollment, please contact USZ_AP@zurichna.com and include the following information: Provider Legal Name, Your Name and contact information (including email and phone number) and a brief description of your request.
Questions?
Please review our frequently asked questions (FAQ).
If you still have questions or need assistance, our Call Center Support is available Monday through Friday between 8 a.m. and 7 p.m. CT at 866-892-7299.
Frequently asked questions (FAQ)
What is a U.S. tax ID number?
If you are registering as an individual, use your Social Security Number (SSN).
How will I know when an electronic payment has been issued?
You will receive an email to the email address you specified when enrolling.
What if I want to update my payment preferences?
To update your payment preferences, simply sign into your account. You can opt out of electronic payments at any time by setting your payment preference to paper check.
For direct deposit only: To deposit funds into a different bank account, you can update your bank account information at any time. Please note that it will typically take two days before payments will be directed to your new bank account.
How many accounts can I use to receive direct deposit payments?
Zurich can only send electronic payments to one bank account per tax ID. If you are a business with multiple remit addresses using the same tax ID, you will have to process your payments from one location.
What is the difference between a single use virtual credit card and direct deposit?
| Virtual Card | Direct Deposit | |
| Security of payment | No banking information needed, virtual card sent via secured email | Banking information must be provided to Zurich |
| Payment reconciling | Payment is deposited when you process the card | Payments are deposited when Zurich issues payment |
| Fees | Merchant fees apply | None |