Zurich Vehicle Service Contract earns three Buyer's Choice Awards
AutomotiveArticleJuly 21, 2026
Zurich’s Vehicle Service Contract received three 2026 Buyer's Choice Awards from ConsumerAffairs — a nod to its outstanding performance in three areas important to customers.
The Buyer's Choice Awards recognize brands that consistently exceed customer expectations, based on analysis of verified
reviews collected on ConsumerAffairs. Using proprietary technology, ConsumerAffairs uncovers which brands create the strongest emotional connections with their customers, and Zurich's Vehicle Service Contract came out on top.
What sets a Zurich Vehicle Service Contract apart?
Amazing reviews from customers earned the company the following awards:
- Best Coverage
- Best Claims Handling
- Best Experience with Staff
Here's what real customers had to say:
- A reviewer from Florida: "I’ve had Zurich on a couple of my vehicles, and they've always been very easy to work with and they always take care of everything. I've never had a problem with them. Their claim process has been very simple.”
- A reviewer from Nebraska: "I filed a claim a couple weeks ago, and it was good. The service department took care of everything for me before I picked up my car. I have not had a bad experience."
- A reviewer from California: "The experience with Zurich has been very smooth and my encounters with customer service have been good. The reps have been helpful."
- A reviewer from Massachusetts: "I’ve reached out to customer support a couple of times when I wasn’t sure if they covered the service I needed done, and they gave me the assurance that they would take care of it. Recently I had an issue with my car, I took it to my mechanic, Zurich paid right away, and I picked up my car the next day.”
What do these reviews have in common? A consistent theme of seamless claims handling, reliable protection and responsive support — exactly the kind of experience that defines a Buyer's Choice Award winner.
"At a time when many consumers feel uncertain about making big financial decisions, reviews play an even bigger role in building confidence," said Zac Carman, CEO of ConsumerAffairs. "The Buyer's Choice Awards recognize the companies that consistently earn that trust through positive, transparent customer experiences."
Why is a Vehicle Service Contract such an important purchase?
Even the most cautious drivers can’t prevent internal mechanical breakdowns, and once a manufacturer’s warranty expires, repair costs can become unpredictable and expensive.
That’s where a vehicle service contract (VSC) can make a difference. A VSC helps cover parts and labor for mechanical breakdowns, offering protection beyond the original warranty and helping drivers avoid unexpected out-of-pocket expenses.
Today, protection is more relevant than ever. Drivers are keeping their vehicles longer, with the average age of vehicles in the U.S. reaching 12.8 years.1 The longer a vehicle is on the road, the greater the likelihood of repairs. Labor and repair costs will undoubtedly continue to grow for all types of vehicles, especially as modern vehicles become more advanced and complex, ultimately increasing the value of purchasing a VSC.
Coverage that supports everyday driving
Vehicle service contracts are specifically designed to provide flexibility based on how and where people drive. Whether someone has a long commute, travels frequently, or owns a pre-owned vehicle without manufacturer warranty coverage, a vehicle service contract can offer additional peace of mind.
In addition to covering major components like the engine or transmission, many contracts include valuable benefits such as:
- Roadside assistance
- Transportation reimbursement
- Trip interruption coverage
These features help reduce stress when unexpected breakdowns happen, no matter where you are. Many vehicle service contracts allow drivers to visit their local dealership or any ASE-certified repair facility, ensuring convenience regardless of their location. In many cases, the administrator pays the repair facility directly, eliminating the hassle of reimbursement.
Zurich’s Vehicle Service Contract offers confidence backed by experience
With more than 45 years of experience and a strong reputation across the automotive industry, Zurich has built its approach around reliability, responsiveness, and ease of use.
As vehicles continue to age and repair costs rise, having a protection plan in place can make a meaningful difference. Choosing a provider trusted for both its coverage and its service ensures drivers are supported when it matters most.
For ongoing support, a Zurich Vehicle Service Contract delivers service that helps customers feel confident at every step.
Learn more about all the protection products Zurich has to offer.
1. S&P Global Mobility. "Average Age of Vehicles in the US Hits 12.8 Years in 2025." S&P Global Automotive Insights. S&P Global, 21 May 2025.