Skills and experience
John Diaz is the Chief Operating Officer for the Middle Markets business within Zurich U.S. Commercial Insurance, responsible in large part for the priority work surrounding the efforts to redefine the Middle Markets segment to improve the customer and broker experience, while profitability and efficiently growing Zurich’s share of this important market.
Diaz joined Zurich in 2008. He most recently served as the regional vice president, East Region, Large Casualty, and was responsible for the profitable retention and growth of one of the largest regional portfolios in U.S. Commercial Insurance’s Casualty book. Prior to that Diaz served as head of Business Performance Management & Execution for Zurich North America’s Global Corporate business unit. Prior to joining Zurich in Diaz began his insurance career at AIG, where he held key positions in Operations, Finance and Distribution.