Skills and experience
Keith Daly is Chief Claims Officer for U.S., where he is responsible for leading the Claims unit in delivering transactional excellence in claim handling and achieving a consistent level of superior customer service.
Prior to his current position, Daly was President of Personal Lines for Farmers Insurance®, where he was responsible for product development, strategy and underwriting efforts for the Farmers® Personal Lines, Bristol West® and Foremost® lines of business. Daly was also responsible for Toggle, Farmers’ subscription-based Renters Insurance program. He also previously served as Chief Claims Officer for Farmers, and before that led their Property and Auto Claims units. Prior to Farmers, Daly served in a number of senior leadership roles with 21st Century Insurance and was the Vice President of Field Claims Operations. His career in the insurance industry began in 1993 as a claims representative trainee at Progressive Casualty Insurance Co. in Atlanta, Georgia.
Educational background
Daly earned a Bachelor of Science in Economics from Florida State University.