Kris Shalda

Skills and experience

Kris Shalda is the Senior Vice President and Head of Claims Relationship Management for Zurich North America, where she is responsible for leading the team in the development and delivery of customer focused strategies to market the claims value proposition to our customers and brokers.

Shalda joined Zurich in 1997 as a Claims Specialist in Mass Litigation and progressed into roles of increasing responsibility including Chief of Staff and Claims Chief Operations Officer. In her most recent role, Kris led Zurich’s Business Transformation and Strategic Initiatives team where she oversaw the Claiming our Future initiative, led the design and implementation of the operating model transformation and had responsibility for a resilience program in response to the pandemic’s impact on our business, operations and employees.

Educational background

Kris holds a bachelor's degree in political science from the University of Wisconsin-Madison and a certificate in disruptive strategy from Harvard Business School Online.