Vehicle owners

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Products

Vehicle service contracts
Zurich vehicle service contracts can help protect you from vehicle repair costs. They provide coverage for covered parts and labor costs to repair or replace most major vehicle components. And most dealerships and repair facilities across the U.S. and Canada will honor Zurich vehicle service contracts, making unexpected repairs more convenient.

Tire & wheel
Most tire and wheel repairs are not covered by the manufacturer’s warranty. Zurich Road Hazard Tire & Wheel protection helps offset out-of-pocket expenses to repair or replace damaged tires or wheels, as well as the cost of mounting, balancing, valve stems and taxes.

Prepaid maintenance
Prepaid maintenance contracts help protect you from recurring maintenance expenses necessary to keep your vehicle on the road. The program covers routine services recommended by the manufacturer of your vehicle to ensure the long life of its engine and operating systems.

Guaranteed Asset Protection (GAP)
In the event of a total loss, vehicle insurance typically pays the vehicle’s actual cash value rather than the amount remaining on your loan or lease, which could leave a financial “gap” of thousands of dollars you are responsible for covering. GAP offers coverage that helps close that gap if your vehicle is stolen and not recovered or damaged beyond repaired.

Theft deterrent
Universal Security Guard® helps protect your vehicle against theft and assists in recovery if stolen. Each vehicle is marked with warning labels to deter a potential thief. Additionally, antitheft labels are placed on the vehicles body parts which leave an ultraviolet imprint if removed, or the VIN number is etched on the windows to assist with recovery.

Paintless dent repair
Premier Dent Coverage offers unlimited dent repair for the lifetime of your new and pre-owned vehicle. Covered repairs are completed in about the same time as an oil change by experienced, nationally certified technicians. You will pay no deductibles or out-of-pocket expenses, so your car will stay in like-new condition for as long as you own it.

Environmental protection
Zurich Shield® Environmentally Advanced Protection provides interior and exterior protection for painted, fabric, vinyl and leather surfaces from hazards such as stains, weather-induced fading, loss of gloss shine, acid rain, and bird waste.

Simoniz GlassCoat™ helps protect painted surfaces from the damaging effects of acid rain, bird waste, tree sap, insects, ice-melting agents and the sun’s harmful ultraviolet rays, which automotive manufacturers’ warranties typically exclude.

Simoniz MotoTect™ is a high-tech, specialized process that chemically reacts with a motorcycle’s surface to help protect its finish from damage due to acid rain, insects, tree sap, road salt, bird waste and ultraviolet damage.

Windshield protection
Zurich Shield® Windshield Protection helps reduce rock chip damage to a vehicle's windshield and improve wet-weather visibility.

Key protection
Losing you vehicle key can be a costly and inconvenient experience. Zurich’s Key Replacement Program can help you get back on the road by offering vehicle key replacement in the event it is lost, stolen or destroyed.

Vehicle Service Contracts (car or truck)

To report a claim:

  • Take your vehicle to any dealership or state-licensed repair facility.
  • Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 800-643-9059.
  • Submit invoice/repair order to Zurich verifying the authorized repair has been completed.
  • Pay deductible, if applicable, and any non-covered expenses.
  • Zurich pays the repair facility directly.

For coverage questions or to check your claims status:

Additional benefits:

  • 24/7 emergency roadside assistance
  • Rental car coverage
  • Trip interruption coverage


Vehicle Service Contracts (motorcycle or powersports)

To report a claim:

  • Take your vehicle to any dealership or state-licensed repair facility.
  • Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 800-494-3214.
  • Submit invoice/repair order to Zurich verifying the authorized repair has been completed.
  • Pay deductible, if applicable, and any non-covered expenses.
  • Zurich pays the repair facility directly.

For coverage questions or to check your claims status:

Additional benefits:

  • Substitute vehicle coverage (on-road motorcycles only)
  • Pickup reimbursement coverage (does not apply to all contracts)
  • Trip interruption coverage (on-road motorcycles only)


Select Warranty/Certified Protection

To report a claim:

  • Take your vehicle to any dealership or state-licensed repair facility.
  • Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 800-643-9059.
  • Submit invoice/repair order to Zurich verifying the authorized repair has been completed.
  • Pay deductible, if applicable, and any non-covered expenses.
  • Zurich pays the repair facility directly.

For coverage questions or to check your claims status:

Additional benefits:

  • 24/7 emergency roadside assistance
  • Rental car coverage
  • Trip interruption coverage


Road Hazard Tire & Wheel (car or truck)

To report a claim:

  • Take your vehicle to any dealership or state-licensed repair facility.
  • Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 800-491-5117.
  • Submit invoice/repair order to Zurich verifying the authorized repair has been completed.
  • Pay deductible, if applicable, and any non-covered expenses.
  • Zurich pays the repair facility directly.

For coverage questions or to check your claims status:

Additional benefits:

  • 24/7 emergency roadside assistance


Road Hazard Tire & Wheel (motorcycle)

To report a claim:

  • Take your vehicle to any dealership or state-licensed repair facility.
  • Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 800-494-3214.
  • Submit invoice/repair order to Zurich verifying the authorized repair has been completed.
  • Pay deductible, if applicable, and any non-covered expenses.
  • Zurich pays the repair facility directly.

For coverage questions or to check your claims status:

Additional benefits:

  • Pickup reimbursement


Prepaid Maintenance Contract

To report a claim:

  • Take your vehicle to the dealership from which you purchased the Prepaid Maintenance Contract. Maintenance not performed by the selling dealership is not eligible for reimbursement.
  • Sign the repair order/invoice showing maintenance has been provided.

For coverage questions or to check your claims status:

Additional benefits:

  • 24/7 emergency roadside assistance


Guaranteed Asset Protection (GAP)

To report a Zurich, Mercedes Benz Financial First Class GAP or Sprinter GAP claim:

  • Call Zurich at 888-801-3078 and obtain the GAP Claims checklist.
  • Submit the required documents to Zurich using one of the following options (include your claim number and the vehicle owner's name on all submissions):
      - Email - zdu.gapclaims@zurichna.com
      - Mail - Zurich, P.O. Box 7986, Shawnee Mission, KS 66207-0986
      - Fax - 913-498-5587

To check the status of an existing GAP claim:

Universal Security Guard®

To report a claim:

  • Call Zurich at 888-801-3078 and obtain the Security Guard Claims checklist.
  • Submit the required documents to Zurich using one of the following options (include your claim number and the vehicle owner's name on all submissions):
      - Email - zdu.gapclaims@zurichna.com
      - Mail - Zurich, P.O. Box 7986, Shawnee Mission, KS 66207-0986
      - Fax - 913-498-5587

To check the status of an existing Universal Security Guard claim: 

Premier Dent Coverage

To report a claim:

  • Call the Premier Dent Coverage repair center at 800-220-4924.
  • A customer service representative will take your repair request and assign a technician.
  • The technician will contact you within two business days to arrange a convenient time to perform the repair at the dealership. If you are more than 50 miles from the dealership, the customer service representative will arrange to have the vehicle repaired at a location convenient for you.
  • The technician will repair the vehicle while you wait - most repairs can be completed in about an hour.
  • You will inspect your vehicle to ensure the repairs were performed to your complete satisfaction and sign the repair form.

For coverage questions or to check your claims status:

* Prior authorization from the Administrator, Dent Zone Companies, Inc., is required for all repairs reimbursable under the Service Agreement. Customer may not seek service from any other vendor or receive any provision of service under their Service Agreement without prior approval.



Simoniz® GlassCoatTM

To report a claim:

  • Call Simoniz® customer service at 800-227-5536.
  • A Simoniz® claims representative will review the claims process with you, and request a copy of your warranty, claim description and repair estimate from a dealership or reputable body shop.
  • Once the claim is approved, Simoniz® will send a check directly to the repair facility. A filed claim typically takes 12-14 business days to process from start to finish.

For coverage questions or to check your claims status:

* Prior authorization from the Administrator, Simoniz Specialty Markets Division, LLC is required for all Simoniz® GlassCoatTM repairs. Claims will only be paid to the original owner or transferee of original limited warranty. Any repair undertaken without written authorization of Simoniz Specialty Markets Division, LLC will not be reimbursed. The owner of the vehicle must report all claims within 30 days following the notice of any damage covered by this limited warranty. Proof of ownership may be required.



Simoniz® MotoTectTM

To report a claim:

  • Call Simoniz® customer service at 800-227-5536.
  • A Simoniz® claims representative will review the claims process with you, and request a copy of your warranty, claim description and repair estimate from a dealership or reputable body shop.
  • Once the claim is approved, Simoniz® will send a check directly to the repair facility. A filed claim typically takes 12-14 business days to process from start to finish.

For coverage questions or to check your claims status:

* Prior authorization from the Administrator, Simoniz Specialty Markets Division, LLC is required for all Simoniz® MotoTectTM repairs. Claims will only be paid to the original owner or transferee of original limited warranty. Any repair undertaken without written authorization of Simoniz Specialty Markets Division, LLC will not be reimbursed. The owner of the vehicle must report all claims within 30 days following the notice of any damage covered by this limited warranty. Proof of ownership may be required.


Zurich Shield® Environmentally Advanced Protection

To report a claim, choose from one of the following options:

For coverage questions or to check your claims status:

Zurich Shield® Windshield Protection

To report a claim, choose from one of the following options:

For coverage questions or to check your claims status:

Key Replacement Program

To report a claim:

  • Call 877-501-3795.
  • Obtain a tracking number for key replacement consideration.
  • Pay for replacement at a servicing dealership or qualified key replacement facility.
  • Secure paid invoice with pre-printed facility information.
  • Mail invoice and copy of motor club registration page within 30 days of incident to:
    Key Replacement Dept.
    4287 Beltline Road, #238,
    Addison, TX 75001

For coverage questions or to check your claims status:

  • Phone – 877-501-3795