Contact us
General inquiries
- Zurich's Customer Inquiry Center is here to help. For general inquiries, contact us at:
-
Zurich Customer Support
1299 Zurich Way
Schaumburg, IL 60196-1056 - 1-800-382-2150
- Email us
Broker contacts
- If you are a broker and you are looking for a specific Zurich contact; you can find your contact here:
- View Territory Leader contacts
Media contacts
- If you are an editor or reporter and would like more information on Zurich’s business in North America or a particular announcement, you can find a contact here:
- View media contacts
Service Inquiries
Claims
Claims
- Zurich's Customer Care Center is available 24/7 to help you report a claim. For claims inquiries, contact us at:
- 1-800-987-3373
- 1-877-962-2567
- File a claim online
Report fraud
- To report an incident, please complete an online form using the link below or contact us at:
- 1-877-642-1714
- Report fraud online
Risk Engineering
Risk engineering
- For inquiries regarding our Risk Engineering products and services, contact us at:
- 1-800-982-5964
- Email Risk engineering
- Report a fire protection impairment
- Request a boiler inspection
Billing and Invoicing
U.S. premium billing and loss sensitive invoices
- For US premium billing or loss sensitive invoice inquiries, contact us at:
- 1-800-693-9466
- Email Billing and collections
Direct bill and program billing
- For direct bill and program billing inquiries, contact us at:
- 1-800-332-6641
- Email Direct billing
- Email Commissions
Crop insurance billing
- For billing inquiries on crop insurance, contact us at:
- 1-800-332-6641
- Email crop insurance billing
- View RCIS website
Premium Audit
Premium Audit
- For inquiries related to a premium audit, contact us at:
- 1-800-572-8348
- Email Premium Audit