Contact us

General inquiries

• Zurich's Customer Inquiry Center is here to help. For general inquiries, contact us at:

• Zurich Customer Support
  1299 Zurich Way
  Schaumburg, IL 60196-1056

• 1-800-382-2150
• Email us

Commercial Broker Contacts

• If you are a broker and you are looking for a specific Zurich contact, you can find your contact here:
• View Territory Leader contacts

Media contacts

• If you are an editor or reporter and would like more information on Zurich’s business in North America or a particular announcement, you can find a contact here:
• View media contacts

Billing and Invoicing

Agency premium billing and loss sensitive invoices

• For agency premium billing or loss sensitive invoice inquiries, contact us at:
• 1-800-693-9466
• Email Billing and collections

Direct Billing

• For direct bill and program billing inquiries, contact us at:
• 1-800-332-6641
• Email for Direct Bill
• Email for Commissions

Crop insurance billing

• For billing inquiries on crop insurance, contact us at:
• 1-800-767-2289
• Email crop insurance billing
• View RCIS website

Risk Engineering

• For inquiries regarding our Risk Engineering products and services, contact us at:
• 1-800-982-5964
• Email Risk engineering
• Report a fire protection impairment
• Request a boiler inspection